Kaiser Locker uses quality standards in their products, striving for customer satisfaction. For respect and to maintain the credibility earned with its consumers, the company has created a return and exchange policy in accordance with the Code of Consumer Protection, and concerned that you (the customer) get an effective negotiation, agile and especially satisfactory.
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If you choose to contact us by e-mail or telephone, we will send you a form to be filled out and sent along with the item(s). The product returned without this form and/or without informing the SAC will be sent back without prior consultation.
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When making the return/exchange process the customer must inform the reason for the return/exchange on the back of the invoice, the name of the person who is returning, CPF and the return date.
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Return for Regret/Withdrawal If upon receiving the product, you decide to return it for regret, you must do so within seven calendar days from the date of receipt.
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The following conditions must be met: The product cannot have any signs of use.
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The product should preferably be sent in its original packaging, accompanied by the invoice, labels, tags (label with product reference code) properly attached to the product and all its accessories.